1. Data Controller
Entity: Voltmotion electric SL
Registered office: Calle Toreno, OTR 38, 28947, Madrid, Spain
Email: info@hileymobility.eu
2. Introduction
Hiley respects your privacy and processes personal data in compliance with the EU General Data Protection Regulation (GDPR) and applicable national laws. This policy explains what data we collect, why, how long we keep it, and your rights.
3. Personal Data We Collect
- Account & Contact Data: name, email, phone, shipping & billing address.
- Order Data: order history, product serial numbers, payment transaction references.
- Technical Data: IP address, device information, browser type, cookies and analytics data.
- Marketing Data: preferences, newsletter subscriptions.
- Support Data: communications with customer service, returns and warranty claims, photos/videos provided for claims.
4. Legal Bases for Processing
We process data based on:
- Contract performance (processing and delivering orders).
- Legal obligations (tax, warranty records).
- Legitimate interests (fraud prevention, service improvement).
- Consent (marketing communications when explicitly given).
5. Purposes of Processing
- To process and fulfill orders.
- To provide customer service and warranty support.
- To personalize website and marketing communications.
- To prevent fraud and secure the site.
- To comply with legal obligations (invoicing, tax).
6. Sharing & International Transfers
- We share data with third-party processors (payment gateways, carriers, logistics providers, cloud hosting, analytics providers). All processors are contractually bound to protect your data.
- Where data is transferred outside the EEA, we use appropriate safeguards (EU Standard Contractual Clauses or adequacy decisions).
7. Data Retention
- We retain personal data as long as necessary for the purposes above and to comply with legal obligations (typically 7 years for accounting records, other data for the duration of warranty or as required).
8. Cookies & Tracking
- We use cookies for site functionality, analytics and marketing. You can manage cookie preferences through our cookie banner/consent manager.
9. Your Rights
Under GDPR you have the right to: access, rectification, erasure, restriction of processing, data portability, object to processing, and withdraw consent at any time. To exercise rights contact: info@hileymobility.eu. We will respond within statutory timeframes.
10. Security
We use technical and organizational measures to protect your data (encryption, access controls). However no transmission over the internet is 100% secure.
11. Contact & Complaints
For privacy inquiries or to lodge a complaint contact info @hileymobility.eu. You have the right to lodge a complaint with your local supervisory authority.